📅 Last Updated: 27 November 2025
Thank you for shopping with AERUX FOOTWEAR.
We want you to feel confident and satisfied with your purchase.
If there is any issue with your order, we’re here to help.
Overview
Our return and refund policy lasts 7 days from the date of delivery.
If 7 days have passed since you received your product, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return:
✅ Your item must be unused
✅ Your item must be unworn
✅ In the same condition that you received it
✅ In the original packaging
✅ With all tags and accessories included
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
❌ Used or worn footwear
❌ Products without original packaging or tags
❌ Items damaged by customer use
❌ Products returned after 7 days
We also do NOT accept returns for:
-
Gift cards
-
Downloadable digital products
-
Some personal care items
Proof of Purchase
To complete your return, we require:
✅ Order ID
✅ Receipt or proof of purchase
✅ Photos or video (if damaged or wrong product)
Partial Refund Situations
Only partial refunds may be granted if:
-
The item shows signs of use
-
The product is not in original condition
-
Items are missing parts not due to our error
-
The return request is made after 7 days
Refunds
Once your return is received and inspected, we will:
✅ Notify you via email or phone
✅ Inform you whether your refund is approved or rejected
If approved, your refund will be processed to your:
✅ original payment method (via Razorpay)
Refund usually takes 5–7 business days, depending on:
-
Bank processing
-
Weekends/holidays
-
Payment method
Late or Missing Refunds
If you haven’t received your refund yet:
1️⃣ Check your bank account again
2️⃣ Contact your card/bank provider
3️⃣ Wait for processing time
If you have done all of this and still have not received your refund, please contact us:
Sale Items
Only regular priced items may be refunded.
❌ Sale or discounted items cannot be refunded.
Exchanges
We only replace items if:
✅ they are defective
✅ they are damaged
✅ the wrong product was received
If you need an exchange for the same item, email us at:
and send the item to:
📍 Plot No-36, Greater Noida, Gautam Budh Nagar, Uttar Pradesh, 201310
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
✅ You will receive a gift credit for the value of the return
Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift:
✅ The refund will be sent to the original purchaser
✅ The gift giver will be informed of the return
Shipping Returns
To return your product, please send it to:
📍 Plot No-36, Greater Noida, Gautam Budh Nagar, Uttar Pradesh, 201310
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on your location, the time it may take for the exchanged product to reach you may vary.
For expensive items, we recommend using:
✅ a trackable shipping service
or
✅ purchasing shipping insurance
We do not guarantee that we will receive your returned item.
Need Help?
For questions related to returns and refunds, contact us:
📧 hello@aeruxfootwear.com
📞 01169296606
We are always happy to assist you